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Returns And Warranty Policy And Instructions

Return Instructions
Initiating a Parts Return
Return Shipping Instructions
Return Request Form
Return and Warranty Policy
Returns for Credit
Shipping Damage Returns
Warranty Replacement
Laptop Repair Warranty

INITIATING A PARTS RETURN

IMPORTANT: Spare Parts Warehouse (UCR LLC) will not accept returns unless a return authorization number has been issued.

Please initiate your return request by submitting our online Return Request form.  We will typically respond to your request via e-mail within a few business hours of the request.  If your request is accepted, our e-mail response will contain a return authorization number and provide shipping instructions, otherwise we will outline the reasons for rejection or ask questions to clarify the request.  If you do not hear back from us within 1 business day, or if there is a dispute related to the request, call our toll free number, 1-877-253-8898.  In order to ensure prompt customer service, please make sure you have submitted your online return authorization request and have your original order number available before you call.

Returns must be received in our warehouse, based on return shipping postmark date, within the specified time frames of original shipment, and be in acceptable condition based on the type of return.  It is important to pay close attention to return dates and to return your products immediately after receiving a return authorization number.  Returned products must meet our criteria of acceptance before we issue a credit or ship a replacement.

If the returned product does not meet our acceptance criteria, we will make a reasonable attempt to contact you, using the contact phone number and contact e-mail address provided on the original order or return request, to arrange for return or disposal of the item.  Please make sure to check your e-mail, and make sure that our correspondence is not being blocked as spam.  If we do not receive a response to rejected items within 2 weeks of our attempted contacts, including instructions for return shipping pickup, rejected items will be discarded.

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PARTS RETURN SHIPPING INSTRUCTIONS

All returns must have the return authorization number clearly written, preferably in black marker, on the outside of the shipping box.  This is critical for us to clearly identify the item when it is received into our return warehouse.  Please also include a copy of the original sales order, packing list or invoice.

Ship all returns to the following address:

UCR LLC
RA#: [fill in your return authorization number here]
1332 Woodman Drive
Dayton, OH 45432

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RETURNS FOR CREDIT

Under no circumstances can Acer factory direct parts be returned for credit.  Only warranty replacements will be honored.

Spare Parts Warehouse (UCR LLC) will accept returns for credit if a return authorization is issued and the returned product is received in our warehouse within 30 days of the original shipping date.  Products must be returned with complete original shipping and product packaging material and contents, and the product and packaging must be in original, "as shipped" condition.  All parts returned for credit will be charged a 25% or $25 restock fee, whichever is greater.  Customers are responsible for any shipping charges and insurance associated with products returned for credit.

IMPORTANT:  Customers are responsible for correctly identifying the parts or products that are needed for their computer or printer.  If it is determined that the wrong product was received due to Spare Parts Warehouse (UCR LLC) error, we will provide a return shipping label to route the wrong part back to our warehouse.  Once the wrong part is received we will send the proper part.  Our restock fee will not be waived if the wrong part was ordered due to customer error.

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SHIPPING DAMAGE RETURNS

If you receive a product that is damaged by shipping, please initiate a return authorization request within 5 business days after receipt of the package.  Do not throw away or alter any of the product and packaging, it must be in the same condition as it was received in order for us to properly establish that the damage was due to shipping, and not due to some other cause.  We will not accept claims for shipping damage if any of the packaging or contents have been altered or discarded.

Depending on the original shipping source, we will process the damage claim in one of two ways:

  • For some claims, we will have to contact the shipping company and file a claim to have the shipping company schedule a pickup and inspection of the package from the customer location.
  • For some claims, we will issue a return authorization number for you to return the package to our returns warehouse, following the normal return procedure.

After we are able to properly establish that the product was damaged during shipping, Spare Parts Warehouse will replace damaged parts free of charge based on our Warranty Replacement policy.  If the customer chooses to return the product for credit, our Return for Credit policy will apply, including restock fee.

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WARRANTY REPLACEMENT

Spare Parts Warehouse will replace defective parts free of charge if defective products are returned within the warranty period.  We will only issue refunds on defective products if a replacement is not available.

Warranty Periods (from the original shipping date)

30 day warranty:
  • Brother "Factory Direct" Parts
  • Toshiba "Factory Direct" Parts
  • "Compatible" Hard Drives (Manufacturer's Warranty is 1 Year)
  • All "Exchange" Parts
  • All "Pre-owned" Parts
  • All "Refurbished" Parts
60 day warranty:
  • Acer "Factory Direct" Parts
90 day warranty:
  • Compaq "Factory Direct" Parts
  • HP "Factory Direct" Parts
  • IBM-Lenovo "Factory Direct" Parts
  • Lexmark "Factory Direct" Parts
  • Okidata "Factory Direct" Parts
  • Sony "Factory Direct" Parts
  • Xerox "Factory Direct" Parts
  • "Compatible" LCDs
  • "Compatible" Keyboards
1 year warranty:
  • "Compatible" AC Adapters
  • "Compatible" Batteries

All parts that are returned under warranty will be inspected prior to replacement approval.  We will not accept returned products that exhibit evidence of liquid spillage or physical damage due to customer use.

Replacement options:  Customers can elect two methods of replacing their products:

  1. Get your return authorization number, return your product, and we will ship your replacement free of charge after receiving and inspecting your returned products.
  2. If you urgently need your replacement, you can elect to purchase the replacement product at full charge and we will credit your original purchase after inspecting your returned product.

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LAPTOP REPAIR WARRANTY

UCR provides a 90 day labor warranty for board level, DC jack, and LCD bulb repairs, and a 6 month labor warranty for all other repairs.  Replacement parts used for laptop repair services will follow the same warranty policy as parts purchased on this web site.

Laptop Repair warranty claims will only be authorized if the laptop displays the exact symptom and problem originally described when the repair was requested.  UPS Ground Shipping costs for Laptop Repair warranties will be covered by UCR.

Please call 877-253-8898 and talk to our service department to set up a laptop repair warranty claim.

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