Frequently Asked Questions (FAQ)

1. How do I find a part?

2. How do I identify my Model Number?

3. What is an exchange price?

4. How do I place an order?

6. What is the status of my order?

7. What do the different condition codes mean?

8. How do I initiate a part return request?

9. What is your parts warranty policy?

10. What is your laptop repair warranty policy?

11. What type of Hard Drive do I need?

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How do I find a part?

Near the top of the screen is a toolbar with a list of manufacturer names. Click on the manufacturer name of the part you wish to locate. Then select the Model you are looking for and a complete list of spare parts will be listed for the Model.  Many of the pages will show the price on the page.  If the price is not on the page, you can contact a sales agent toll-free at 877-253-8898 or click here to request a quote on your desired part(s).

If you know the part number already, use the Search tool (located at the top right of the web site) to lookup the price.  You are also able to look for parts utilizing this tool by a partial part number, or model of your system.  If you do not know this information, we can help you determine the exact part.  An as authorized service center for Sony, Okidata, IBM, Toshbia, HP, Compaq and Lexmark we maintain an extensive library of detailed model breakdowns. Simply contact us toll-free at 877-253-8898 or click here to send us a message, please include the Manufacturer Name, Brand, Model Number and if possible the Part Number of the Model you have.

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How do I identify my Model Number?

Each manufacturer places the Model Number is a different location. Select your machine's manufacturer below for instructions to find your Model Number.

Acer	HP
Apple	IBM-Lenovo
Asus	NEC
Compaq	Panasonic
Dell	Samsung
Fujitsu	Sony
Gateway	Toshiba

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What is an exchange price?

If you see an exchange price, we are able to offer you a discount off of the purchase price in exchange for the defective part. You must contact us to obtain an Exchange RMA Number prior to shipping the defective part.  Upon receiving the defective part we will inspect it to ensure it is repairable prior to shipping you the replacement part.

Examples of damages that would make the defective part unrepairable are:
- Physical damage (broken PCB's, broken sockets/connecters etc.)
- Moisture damage

The above examples are only samples and are not all inclusive.

Exchange sales are final.

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How do I place an order?

At this time, there are a couple of ways you can place an order with us:

Email is not recommended because your credit card information would be sent over the internet unencrypted.

Minimum order size is per manufacturer (listed below) and the only form of payment accepted is US Credit Card (Visa or MasterCard, no international Credit Cards accepted).  Net terms may be available, please request a credit application.

Minimum Order Sizes
Compaq		$0.00
HP		$0.00
Okidata:		$40.00
IBM:		$0.00
Toshiba:		$0.00
Sony:		$0.00

All orders will be shipped to the credit card billing address.  If you would like the parts sent to an address besides your billing address, contact your credit card company to add a secondary ship-to-address.  Once you have added a secondary ship-to-address on your credit card, we will be able to validate the address with your credit card company.

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How do I place an international order?

Spare Parts Warehouse caters mainly to U.S. based customers.  However, there are methods available for international customers to effectively purchase from us.

Shipping Destinations:  Spare Parts Warehouse will only ship to U.S. locations.  There are multiple ways that an international customer can ship to a U.S. location, including shipping to friends, relative or business associates, using their own shipping service to pick up the package at our warehouse, or using U.S. based international shipping services like Access USA Package and Mail Forwarding Service.

Payment Methods:  Spare Parts Warehouse will only accept U.S. based credit cards, pre-paid money orders or pre-paid wire transfers as methods of payment.  If you do not have a U.S. based credit card, personal shopper services are available from Access USA Personal Shopper Service, and other providers, who will purchase your item for you and then charge your credit card for the service.

Click on the link below to learn more about Access USA.

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What is the status of my order?

All orders are typically shipped out the same day if the order was placed prior to 2:30PM EST.  You will typically receive the part in 1-5 days depending on shipping option selected, geographic location and stock availability.

To inquire about the status of your order, please contact us toll-free at 877-253-8898, or click here.

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What do the different condition codes mean?

Spare Parts Warehouse sources many different types of parts to allow you, the consumer, to choose the type of product you are most comfortable with.  The following is a definition of the condition codes:

Condition	Description
Factory Direct	Factory Direct parts are parts that were ordered directly from the manufacturer. These parts are factory packaged and have been tested by the manufacturer to meet all specifications.  Factory Direct parts are typically parts distributed through the service provider channel.  Therefore, factory direct parts do not have the colorful consumer product packaging and manuals.
Pre-Owned	Pre-Owned parts pass rigorous testing by factory trained and certified technicians, who test the part functionally and visually inspect the part for any defects.
Exchange	An exchange part requires approval by our salesperson and cannot be ordered online at this time. For definition of the exchange part and process, click here.
Refurbished	Refurbished parts are parts that have been clearly indicated as refurbished or have been refurbished at our facility.
Minor Defect	Minor defect parts are parts that are still functional however they have some minor cosmetic problems (i.e. scratches, dents etc.). Minor defect parts are warrantied to operate as they were intended.